Clearcut

Cancel guide · Updated September 10, 2026

How to cancel Xbox Game Pass

Microsoft’s help: for Game Pass billed to your Microsoft account, sign in at account.microsoft.com, open Services & subscriptions, select Xbox Game Pass (Core, Standard, Ultimate, or the SKU on your statement), then Cancel and confirm. You can also manage subscriptions from the Xbox console under Microsoft Store / Subscriptions while signed into the same Microsoft account. Save the confirmation. If Apple or Google Play bills Game Pass (or a related Xbox app subscription), cancel in that store—Microsoft account pages will not stop those charges. Cancelling Game Pass does not cancel separate Xbox hardware financing, Microsoft 365, or other Microsoft subscriptions.

Difficulty: Online — Microsoft account or the store that bills you. Policies change. This is the path that usually works, not a substitute for your contract or the merchant’s current account screens.

Clearcut doesn't cancel subscriptions for you. These are the steps you take with Xbox Game Pass yourself.

What does not work

  • Factory-resetting the Xbox
  • Signing out of Xbox Live / Microsoft account
  • Cancelling Game Pass and assuming Microsoft 365 or hardware financing stops
  • Cancelling on account.microsoft.com when Apple or Google is the merchant

Online

  1. 01Microsoft-billed: account.microsoft.com → Services & subscriptions → Xbox Game Pass → Cancel. Confirm and save the confirmation.
  2. 02On console: sign in → Microsoft Store / Account → Subscriptions → Game Pass → Cancel.
  3. 03Apple billed: Settings → your name → Subscriptions → the Xbox / Game Pass item → Cancel Subscription.
  4. 04Google Play billed: Play Store → Payments & subscriptions → Subscriptions → cancel the Xbox / Game Pass item.
  5. 05Confirm on the confirmation screen when benefits and renewal stop.

Fees and traps

  • Core vs Standard vs Ultimate (and regional names) are different SKUs—cancel the one on your statement.
  • Wrong Microsoft account hides the subscription—use the account that purchased Game Pass.
  • Access usually continues until the end of the paid period. Check the confirmation screen—do not invent fees.
  • Redeemed codes / prepaid time still follow Microsoft’s remaining-time rules after you turn off recurring billing.

FAQ

Where do I cancel if Microsoft bills me?

account.microsoft.com → Services & subscriptions, or Subscriptions on the Xbox console for the same Microsoft account.

I bought Game Pass through a phone store. Can Microsoft cancel it?

No if Apple or Google is the merchant. Cancel in that store’s subscriptions list.

Does cancelling Game Pass cancel other Microsoft charges?

No. Each Microsoft subscription and any hardware financing is separate.