Clearcut

Cancel guide · Updated September 10, 2026

How to cancel Max (HBO)

Max (formerly HBO Max) help: if Max bills you directly, sign in at max.com, open Account → Subscription, then Cancel and confirm. Save the confirmation. Many people get Max through AT&T, Amazon Channels, Apple, a cable or satellite package, or a Disney/Hulu bundle—those must be cancelled with the partner or at the biller you signed up with. Max cannot stop a partner charge. Bundle with Disney/Hulu: manage and cancel at the same place you subscribed. Deleting the Max app does not cancel.

Difficulty: Online — Max or the partner that bills you. Policies change. This is the path that usually works, not a substitute for your contract or the merchant’s current account screens.

Clearcut doesn't cancel subscriptions for you. These are the steps you take with Max (HBO) yourself.

What does not work

  • Deleting the Max app
  • Cancelling on max.com when AT&T, Amazon, Apple, cable, or another partner is the merchant
  • Assuming a Disney/Hulu bundle cancel is done if you never opened the biller you signed up with

Online

  1. 01Check the statement merchant: Max / Warner Bros. Discovery vs AT&T, Amazon, Apple, cable, or a Disney bundle charge.
  2. 02Max-billed: max.com → Account → Subscription → Cancel. Finish confirmation and save it.
  3. 03AT&T or mobile/cable package: cancel the Max add-on in that provider’s account tools.
  4. 04Amazon Channels: cancel in Amazon membership settings for the channel.
  5. 05Apple billed: Settings → your name → Subscriptions → Max → Cancel Subscription.
  6. 06Disney/Hulu bundle that includes Max: cancel with the biller you used at signup (Disney, Hulu, or the store/partner shown on the receipt).

Fees and traps

  • Partner-billed Max will not show a working cancel on max.com—follow the partner path.
  • Access usually continues until the end of the paid period. Check the confirmation screen for the last billing date.
  • Old HBO Max branding may still appear on statements; look for Max / WBD / HBO naming variants.
  • Pause or hold (where offered) is not cancel.

FAQ

Why can’t I cancel on max.com?

A partner likely bills you. Cancel with AT&T, Amazon, Apple, cable, or the bundle biller on your statement.

I got Max through a Disney or Hulu offer. Where do I cancel?

At the biller you signed up with—open that account’s subscription controls, not only the Max app.

Does deleting the app stop billing?

No.