Clearcut

Cancel guide · Updated September 10, 2026

How to cancel Ancestry

Ancestry’s help: if Ancestry bills your membership, sign in at ancestry.com, open Account → Account Settings (or Membership / Subscription), choose Cancel membership or Cancel subscription, and confirm. Save the confirmation. If Apple or Google Play is the merchant on your statement, cancel Ancestry in that store’s subscriptions list. Buying a DNA kit is a separate product from a recurring All Access / US Discovery / other membership—cancelling membership does not refund a kit, and a kit purchase alone may not create a recurring membership. Deleting the app does not cancel a paid membership.

Difficulty: Online. Policies change. This is the path that usually works, not a substitute for your contract or the merchant’s current account screens.

Clearcut doesn't cancel subscriptions for you. These are the steps you take with Ancestry yourself.

What does not work

  • Deleting the Ancestry app
  • Signing out
  • Assuming a DNA kit purchase automatically cancels (or creates) membership billing without checking Account Settings
  • Cancelling on ancestry.com when Apple or Google is the merchant on your statement

Online

  1. 01Ancestry-billed: ancestry.com → Account → Account Settings / Membership → Cancel membership or Cancel subscription. Confirm and save the confirmation.
  2. 02Check Payment: Ancestry vs Apple vs Google.
  3. 03Apple billed: Settings → your name → Subscriptions → Ancestry → Cancel Subscription.
  4. 04Google Play billed: Play Store → Payments & subscriptions → Subscriptions → Ancestry → Cancel.

Fees and traps

  • Membership renewals and one-time DNA kit charges are different line items.
  • Access to paid records usually continues until the end of the paid membership period—check the confirmation.
  • Shared family tree data generally remains, but paid record access drops when membership ends.
  • Wrong login can hide Cancel—use the email on the Ancestry receipt.

FAQ

Does cancelling Ancestry membership cancel a DNA kit order?

No. Kits and memberships are separate. Membership cancel stops recurring membership billing only.

I subscribed in the App Store. Where do I cancel?

Apple Subscriptions on the Apple Account that was charged.

Will my tree be deleted when I cancel?

Trees typically remain on the account; paid research features end when the membership period ends. Confirm any data notices on Ancestry’s cancel screen.